Maxx A. Krueger

I help retailers and agencies increase customer and associate loyalty/engagement. I get more shoppers in the door and keep them coming back.

In my experiences, quick thinking and collaborative teamwork produces results. The strategies and communication-centric skills learned in my experiences are directly relatable to both life and business. This, combined with the drive to adapt to new systems and ways of thinking  excites me to grow my expertise. Furthermore, my approach to developing client relationships is simple - do what is suitable and what is right.

Where I've been

SMG : Service Management Group

Helping retailers evaluate over 300 million surveys annually, in 50 languages across 125 countries. SMG is a top 30 AMA Research Firm, and the only one on that list that derives 100% of revenue from Customer Experience measurement (CX).

One location, one visit, one customer at a time. We gather clean, quality data and deliver insights that lead to actionable changes at the store level and strategic decisions at the executive level.

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Bank of America – Personal Banker – 2009 to 2010

Consumer and small business banking sales and servicing, including IRAs, checking, savings, minor investments, and incorporation of business development processes.

Development of sales strategy for mortgages and loans for consumers in Kansas and Missouri. I became the number one Relationship manager for new clients in the Kansas City market for Bank of America on gathering assets and accounts in 2010.

Networking with local business of all sizes to help educate and have lunch and learns with employees and family members. I also worked closely with local colleges to answer questions for students about benefits of being financially sound.

First Investors Corporation – Registered Rep – 2007 to 2009

Soliciting and sales of Investment vehicles for individuals and families including life insurance and retirement accounts. I was a registered broker for basic mutual fund investing and annuities through partner firms. We served as an approved provider in local Kansas City school districts for teacher retirement planning.